tS
thabo S

1 reviews | Active since Nov 2013

06 Oct 2015, 07:56

Inaccurate billing on my account

On 2015/06/09 received a call from Tshego Monageng explaining to me that my contract with autopage is about to expire would i like an upgrade, i refused to upgrade & she asked me if would like continuation on the airtime only for :<br> Proposed package is<br> *** Package is MTN Anytime 100 for 82.00 a month ( benefits is you will be getting R100.00 worth of calls + 25 sms's)<br> *** Package is MTN Anytime 100 for 82.00 a month ( benefits is you will be getting R100.00 worth of calls + 25 sms's) i agreed to the above terms. July an amount of R300.18 was debited & i contacted autopage but they told me it was an agreement i have with them i disputed thought everthing was sorted.<br> On August R306.00 was debited thought it was a mistake again from them.Then on September i saw that R640.74 is to be debited, i called autopage requested a reversal because my billings are going up every month which is not what i agreed on with the above lady.<br> Then on 2015/10/05@ about 15:20 was called by a gentlemen from autopage telling me that my services will be suspended till i pay,now my SIM cards are blocked but my contract is for airtime only, they must honor our agreement stop this nonsense.<br>

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Replies (1)
Autopage
Autopage's reply07 Oct 2015, 10:21
Official
Hello sakzo,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage