1 reviews | Active since Jul 2011
The worst customer service I've ever experienced. <br> <br> For the past month, my phone's data services keep going off. The call centre transfers me to the technical dept - they switch on the data services and two days later these are off again. No-one is trying to find the underlying problem. I went to the Brooklyn Autopage store and struggled for 10 days to get any help from Francois, the store manager. I then emailed the Altech MD, Brian Chislett, and phoned the office of Shenanda Jansen van Rensburg, Group Executive: Marketing, Public Relations and Communications. Her office finally got Clinton Neill, Client Liaison Consultant to get back to me. He suggested a SIM swap which had no effect. It's now a week later, plus two emails to Clinton and Francois, and still no-one bothers to help me. <br> <br> I'm taking legal action and will report them to the Consumer Council. I'm stuck with a contract (having been an Autopage contract holder for many years), otherwise I would have cancelled immediately. Even if they fix this problem today, I will never again renew my contract with Autopage.
Best regards,
Best regards,
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