Inability to issue a 2GB data bundle

I phoned Autopage on Thurs 23 July in the afternoon to request a once off data bundle. I was told the request had been logged and as soon as the data was available I would receive an SMS. The data would, I was informed, be available in no longer than 24 hours. And so I waited... Sat morning, 29 hours after I logged the request, I had still not received an SMS and the data was not reflecting when I dia**** *111*500#. So I called again only to be informed that there was no record of my request from Thurs. I make the request AGAIN and once again am told all is in order, and to wait for an SMS (which I was assured would be delivered to me in less than 24 hours). On Sun morning, 24 hours later, still no SMS or data. When Iog onto MyAccount on the website I see that next to my request logged on Sat morning \Automation failed