Impossible to get service at Cape Gate

We have had numerous service issues the Cape Gate branch before, but this past Saturday really took the cake. There were 2 service consultants available and only 2 people in front of me. None the less we ended up waiting for over an hour, with numerous people storming out. This while the service consultants sat setting up the phones of customers who had just upgraded, phoning friends for gmail passwords and going through every step on a phone which is just plain unreasonable when you have customers waiting. To top it off the consultants then talked to other customers who had just walked in and demanded that someone answer his question or else he'd \call his lawyer". <br> <br> Surely there would be a secretary of some sort who can answer questions instead of making people wait in an hour+ queue"