IMPOSSIBLE TO CANCEL CONTRACT AND GET HELP

After having contract for about 10 years, received email complaining of unpaid account and to call Sandy Adams, what a joke, impossible to get through to. Sent emails which were ignored, then managed to get through to company and made arrangements to pay astronomical bill, which we feel they should have warned us about, considering we have been their clients for so long, and they knew our normal bill amounts. They duly took the full amount of without warning, so we decided to cancel our contract. Sent emails to Sandy Adams and every other email address we had,. Received Automated response advising it is being dealt with. After they continued taking money from our bank, we sent email to Sandy Adams, and received abrupt response to call another number. We tried calling, but was passed from one to the other, without warning of call being transferred, we're still talking when someone else suddenly answers phone. Very rude and unprofessional, and also impossible to speak to management. ALL WE WANT TO DO IS CANCEL OUR CONTRACT AND HAVE NO FURTHER DEALINGS WITH ALTECH AUTOPAGE.