Impossible charges with no feedback

We are truly unhappy with the service we have received from the Vodaworld Autopage branch and the telephonic upgrade service . The contract I have s on my moms name and the Upgrade we attempted on 1 June 2015 was supposed to be part of my Birthday present so anyone can imagine how disappointed I would be to find out that when the upgrade is done that there is a fee of about 220 rand extra that is going to be payable for the next two months for the handset fee . a Handset I would then no longer use . <br> <br> I would appreciate it if this can be resolved and to not having to pay because if I have to wait until this is no longer payable I would then rather move to another service provider where the SERVICE would probably be better , just saying . And we have been with Autopage forever . Please assist <br> <br> I want the Sony Xperia Z3 with the smart band . And new deals are coming out soon