Ignoring requests

I was unhappily moved to Autopage when Nashua closed and have had extra charges each month since. I have queried this on multiple occasions but no one cares to respond. My contract finally ended (they released my no. instead of putting me on prepaid and it cost me and my family time, petrol & endless airtime vouchers to get this fixed 2 weeks later - no thanks to help from ANYONE at Autopage!). I have been invoiced a month late for supposed calls and when queried in store (more time and petrol) the woman was rude and arrogant saying to pay it or there are repercussions. With the result of non-payment being that they blacklist you, I paid but have queried the whole 7 months a few times now. They close the query on e-mail without even responding - no call back from H/O complaints - the stores don't assist as they say you should call H/O but THEY DON'T ANSWER so what's the point! <br> <br> Is the new policy to skip customer service completely as it's a waste of time, you get the money anyway right?