Idiots

My data line was NOT used in July yet I received a bill of R 3500 for 8gigs used. After 7 phone calls to them Autopage \soft Blocked"the line and supposedly has \""sent\"" a query to wherever (probably somewhere that doesn't exist). I tested the data line to see if it was soft blocked but I was able to connect to the internet. This resulted in me contacting them again for the 8th time. Initially the idiot said I must switch my cell phone off. I explained that it is used through a modem / 3g / wifi whatever and I have switched the device off (for the whole of July and then switched it on and off AGAIN). He then asked what phone calls I have made. HELLLLOOOOO - NONE it is a data contract. I was told that you cannot block the data line. The previous person said that I could. Clearly neither one knows what they are doing. I submitted a query online and received an e-mail back stating that the query is closed because the line is soft blocked. I tested it again and lo and behold it works. I cannot cancel the line altogether because I have extended the contract for a further 24 months (this was done in June). In other words I must keep paying R 3500 a month for the hell of it."""