I would be fired if I did my job like this...

Since last week the MTN reception in the area affected data transfer resulting in airtime being depleted without any calls or data being used. I reported this with MTN so that they could check the network. Shortly after this, I loaded R60 because my package for the month had already been depleted. This money disappeared within 5 min. I drove to the nearby Sasol and bought R180 and by the time I got to my car, this too was depleted. I then went from agent to agent to agent in the call centre. When they couldn't help me, excuses from systems being down, to being outright rude, they would transfer me only to cut me off. Sunday I spent over an hour at the local MTN because Autopage has closed down here. The lady at MTN was rather embarrassed after a while as the same service repeated itself. I was finally advised to drive to Lichtenberg to get personal service. Monday I wrote an mail only to get a report to say the case was closed. I'm a first time autopage customer but will close my account as soon as I can. This is totally unacceptable service. If I did my job like this I would be fired. I have screen shots, names and times of each agent I spoke to. Unacceptable!