TP
Tamara P

1 reviews | Active since Feb 2014

28 Mar 2015, 10:08

I wish Autopage would answer their phones

It takes me on average 5 days to speak to someone at Autopage. Apparently they 'value your time and your call is important to us' but no one answers the phone. When you speak to a consultant, they seem disinterested and do not always solve my query. Last month my bill was R1300 and the majority of that cost was for data. Suspecting that something was amiss, I turned my mobile data off. My bill indicates that my data this month is now over R600. I have called the call centre again to solve this query but alas 'all our consultants are busy'. So in order to reduce my bill and query my account, I have to call them and run up more costs because no one answers their phone. The invoice and itemised billing are different amounts and the dates are suspicious. I would like a manager to call me and resolve this. ( I would call you but I may never get through.)

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Replies (1)
Autopage
Autopage's reply30 Mar 2015, 14:22
Official
Hello Potgieter21,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage