I view this very close to *****

On 22 September Fabian called me to upgrade my contract. I declined and emailed him to this effect. <br> The following Saturday a courier arrived to deliver my new phone. I refused to take delivery. He again called me on the Monday. .<br> After phoning the Customer Care Centre three times I eventually established my contract had been renewed by the Jeffery's Bay branch - I live in Durban. Customer Care declined to assist and I had to phone Jefferys Bay office.<br> I called the office and spoke to a Cheryl. She advised me that all contracts are done over the phone and that no signatures are required other than when we take delivery of the phone. I advised her I did not take delivery o the phone and yet the contract was in place. She promised to rectify the matter immediately. I have just received a call from the courier to deliver the phone. Obviously the contract has not been cancelled and I am back to phoning all over again.