I NEED TO BE CREDITED!

I must vent out on how highly inconvenienced, disappointed and disgusted i am at the levels of service within this company. I am/was due for an upgrade in July but ugraded sooner. <br> <br> The new contracts package in terms of free minutes and data was only supposed be effective after July but instead kicked in earlier than expected hence i have been changed from getting 100min to 25min instead and from 1gig down to 500mb.<br> <br> I then followed up regularly with a very kind and assisting consultant named Annesa at the Gateway branch i was given 3 references over a period of two months in promise that this would be rectified having stated that these early migrations were due to a problem with the service provider (cell c). This has still not been rectified and i am being billed for excess usage.<br> <br> I was told that this is an error from Autopages side and i would be credited. Today i personally called accounts department 6times over a period of two hours and everybody that i spoke to of which i can only recall the 1st person named malusi hung up on me. This is unacceptable,feedback asap<br> <br> This is not the way to treat loyal and paying customers !