JP
Jaco P

1 reviews | Active since Jun 2015

09 Jun 2015, 09:45

I need answers and my money back

I had a data contract for my iPad through Nashua Mobile. In 2014 Nashua Mobile decided to sell my contract to Altec Autopage.<br> (is this even legal??)I had a data cap set up with Nashua Mobile to prevent my data usage from exceeding the contract 2GB.<br> First few months with Altec Autopage I received bills for additional usage. I queried this immediately where I was told that their system don't allow for a cap on data contracts. Frustrated at this, I tried to accept this as it is also difficult to find out what your available data is for the month, as you have to contact a call center. Then all of a sudden in Nov '14 I received an email from Altec Autopage Limit Service to tell me that my account has reached a SoftBar.And there I have a data cap again!Wow!Amazing!<br> Dec'14-No Limit again<br> Jan'15-received an email to tell me that I have reached my limit.<br> Feb 2015-No Limit again<br> Mar'15-received an email to tell me that I have reached my limit Since then, no emails <br> Today I phone Altec Autopage.Once again, they tell me no limit can be set on data contracts.I tell them the whole story and all of a sudden their story change. Now I am told the the Limit Service is uncontrollable. WHAT???

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Replies (1)
Autopage
Autopage's reply09 Jun 2015, 11:59
Official
Hello Jakes262,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular