I HAVE LOGGED MANY COMPLAINTS - NO FEEDBACK

This consultant sold a phone via telephone to me, with the understanding that I could go to the nearest Autopage shop for help. I wanted a cellphone with a good camera, but the one I received, does not even have a flash! Driving the 100km to Nelspruit, the nearest Autopage dealer, the guy only Rica my new sim card and said I must send the phone back per courier, as he cannot help me, very unhelpful. Since then I have tried to phone their customer services many times, too many options, but none to speak to a consultant. A living person and not a machine! I have left many complaints via internet on MY ACCOUNT - nothing has happened since. I tried to replace the phone, which I repacked and did not use ever since it was delivered on 21/01/2015. My new contract started on 1 Feb 2015, with that I am pleased, BUT NOT THE HANDSET! I do not know why they lie and say any Autopage shop will help me, if it not correct. Who is going to help me? Must I use a phone that I am not completely satisfied with, or will they call me with useful help? PLEASE