GB
Gianluca B

1 reviews | Active since Jan 2015

28 Jan 2015, 08:38

I CANNOT BELIEVE THIS!! WORST SERVICE EVER!!

I had originally opened the contract with Nashua mobile in July 2014 for a closed contract which <br> Stipulated that I pay R359.00 a month for a certain amount of data, certain amount minutes and SMS's<br> Before I would be automatically softbared. I do understand that the billing would not be accurate <br> And could be able to exceed the amount rendered. When with Nashua mobile this would never exceed <br> More than R100.00 before I was softbared.<br> <br> The first month that Altec had taken over you have sent me a bill for - R1900.00 as you can see on attached<br> For the December month. Due to your negligence you had left my contract open without my softbar limit <br> Without my consent and you want to make me liable for the amount due. <br> <br> I have been phoning the call centre since 09 January to get this problem sorted with no joy to this day! its disgusting! After sending countless emails still nothing is sorted!! i want to cancel this contract with immediate effect and i suggest if you are with Autopage , cancel it imeddiatly.

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Replies (1)
Autopage
Autopage's reply28 Jan 2015, 15:51
Official
Hello Gianluca B,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular