I AM EVER GOING TO GET RID OF USELESS AUTOPAGE????

A PORT WAS REQUESTED TWICE ALREADY TO GET OUT OF THIS MISERABLE SERVICE PROVIDER TO CELL C. TWICE IT WAS DECLINED WITH NO NOTIFICATION THAT THE PORT FAILED OR WAS DECLINED OR THE REASONS WHY IT WAS EVEN DECLINED OR ANYONE TO HELP ASSIST WITH THE PORT. AFTER ME PHONING IN FOR THE 2ND TIME, I WAS ASKED WHAT ACCOUNT NUMBER WAS USED AND I CONFIRMED THAT THE ACCOUNT NUMBER THAT WAS ON THE INVOICE THAT I RECEIVE FOR MY MONTHLY BILL. I THEN GET TOLD THAT THAT IS NOT THE ACCOUNT NUMBER, APPARENTLY THE STATEMENT HAS TOO MANY DIGITS, I MEAN REALLY NOW, CAN THE CORRECT ACCOUNT NUMBER NOT REFLECT ON THE INVOICE??? IN SPITE OF ME PHONING BEFORE THE PORT WAS DONE TO CONFIRM WHAT WAS REQUIRED, IT WAS NEVER MENTIONED THAT THE ACCOUNT NUMBER ON THE INVOICE IS NOT THE SAME. CAN SOMEONE JUST GET THIS PORT SORTED OUT SO I CAN GET RID OF AUTOPAGE ONCE AND FOR ALL!!!