how much more

I have phoned, I have emailed, I have held on for hours on end, I have been there, I have had the phone answered and then dropped in my ear. Every single month it its the same thing!! You are able to debit the one account correctly but just don't even debit the second account then cut the account you are debiting. I have not had a black berry for 3 years.. BUT still I am debited for BIS???? How long does it take to sort out an account? You owe me money for 3 years of incorrect debits.... what do I need to do to sort this out?<br> Your staff are rude and unwilling to help me