Horrible Service / Unprofessional / ***********

On 02/02/15, Lerato phoned me for an early upgrade, I decided to go ahead, but was informed that the phone I wanted was not available, and that I would be contacted when the phone wlll be available. On 17/02/15, I've heard nothing from them, and phoned the call centre to cancel the upgrade, as I head nothing. I spoke to Pauline on this date to have the upgrade cancelled, and she told me the upgrade is cancelled. On 27/02/15 I phoned Autopage again, and spoke to Zanele & Thabelo to ensure the upgrade is cancelled, and I was informed that the upgrade is cancelled.<br> <br> After this fact, I started receiving statements for the upgrade, and I contacted Autopage again. It was during this stage that the call centre operatives started being unprofessional, and unwilling to assist, stating that I chose the upgrade, even though I confirmed the cancellation numerous times. I spoke to Mokgadi on 16/0315 (13:10), Daniel on 17/03/15 (14:00), and with Arnold also on 17/03/15 after 15:00 to have the issue sorted, but to no avail.<br> <br> It is now 3 months later, and I am still receiving statements for something I cancelled. No one at Autopage can/will assist. Is the CPA not supposed to protect me here?