Highly Annoyed

Took a contract online with autopage. There was a problem with the device, returned it within 7 days so I could get a new device. Its been nearly 2 weeks now and I still have not received my device back. They haven't informed me of what is going on, I have to always contact them as to what is going on with the device. I have been more than patient now. There service is really pathetic. That explains why they are closing down.