Hi, After calling head office, I am being **** to?

Ok, I have R288 outstanding on my current contract. I went in this morning to upgrade, when I offered to pay to R288-00 up front, I was told it must be divided over 24 months. So this is kind of ridiculous, after fighting to pay it I was told I cannot. As I left I contacted head office and spoke to Thobela to inform I have NOT upgraded ***, I was told clear and blank that I CAN pay that amount up front by him. Now upon phoning the franchise, East Rand Mall, I was denied initially to speak to a manager, until I threatened to come to Hello Peter. Then Jimmy, denied what I had said about head office and that he will double check. When I started to confront them I was met with a horrible attitude. I was called by Jimmy to inform me that he had spoken to several people at HO, and I can only pay head office directly. <br> <br> That's not what HO said.<br> <br> Should I beg to speak to a manager? Why don't you know procedure? Should I call and find out the staff's job? Should I waste another morning in your shop after 25 years of contract? I am never coming back to this franchise, I hope you can maybe fix your business at East Rand Mall to avoid making loyal customers feel this way