TJ
Tremaine J

1 reviews | Active since Jul 2010

02 Oct 2015, 14:05

have a data limit but debit my account for R 3350

this is my email sent to the NCC (National Consumer Commission)<br> <br> To whom it my Concern<br> <br> Please assist with my Dispute with Altech AutoPage<br> <br> I have a Huge dispute with Altech Autopgage, regarding DATA<br> I have taken out a Data contract on Cell C with Altech Autopage and my Average bill is R 417.72 per month as shown on my statement <br> I also asked them in January 2015 to set a Data limit, so that I can't go over a certain limit/rand value, <br> as shown on the attached Invoice they charging me monthly R 4.83 for the data limit<br> <br> However I have received an invoice from them for R 3 350.03 for the month of September<br> I called them and quarried it with them as this is absurd that they can debit my account with R 3 350.03 for data when I have a data limit<br> As per there attached email that they are Right and I'm wrong as I exceeded my data usage...<br> <br> <br>

0
Replies (1)
Autopage
Autopage's reply05 Oct 2015, 15:21
Official
Hello T 2000,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage