RG
Real G

1 reviews | Active since Mar 2011

16 Apr 2015, 15:51

Got Disconnected, Again!!!

I received a call on Tuesday from a call centre agent saying i owe Autopage R200. I asked her where the R200 was coming from since i have a contract with Autopage for R399 per month and the money is taken via DEBIT Order each month and i saw confirmation of payment via sms to me. She said she was going to investigate and call me back. Soon as she dropped a call I received an sms saying I owe R200 and must pay immediately or get disconnected!!!, mind you i have my April invoice which shows that I paid in March all dues and no mention of any brought forward balance of R200 anywhere!!! <br> <br> Yesterday, I got disconnected!!! I have no idea where the money Autopage is demanding me to pay is cooming from. All my invoices show that I paid all your dues , besides, all transactions happen via Debit Order so I do not understand how i could owe you guys any money. This is really bully behaviour which is totally unacceptable. Two months ago i was diconnected again for 16 days over your fault!!!<br> <br> I regret why Nashua Mobile closed down. I was a very happy Nashua Mobile customer and from the month we got moved to Autopage, I have had no joy! Every month there is a mess up. Please fix this!!

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Replies (1)
Autopage
Autopage's reply17 Apr 2015, 11:33
Official
Hello Real,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,