PR
Pierre R

1 reviews | Active since Mar 2009

11 Jun 2015, 12:18

Go to Autopage Craighall Park, at your own PERIL!

On the 28 March 2015 I brought my iphone 5s in for a screen repair. I was told that the <br> repair could be done on site (Peter at the store had my handset repaired) and that being an auto page customer I could get my insurance claim processed and <br> paid in 31 days. On the 30 April (2015)still having heard nothing I followed up with Peter only to find <br> out that I needed to send through my ID number and IMEI number of the handset. This after I had already asked on <br> the day I filled out the form in store if they would need any more details for the insurance claim.<br> I then followed up and found that the ID and IMEI had been received via Peters email address. <br> I STILL had not heard a thing and called at 11:40 1 June to find out what is going on.<br> Jason emailed me back again requesting my ID and I forwarded the existing email previously sent to Peter.<br> Peter did call me back to explain that the claim would be paid after 14:00 that day. <br> Since then I have been calling the branch and EVERY TIME Peter maintains that he will call me back. Interestingly I also have to remind him to take my number down to call me back on. <br> (10 June 2015) I again emailed Jason to complain that I still no feedback!!!

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Replies (1)
Autopage
Autopage's reply11 Jun 2015, 14:58
Official
Hello pierrefs,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular