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kealeboga S

1 reviews | Active since Jan 2012

15 Jun 2015, 10:10

Giving me a bad credit record on closed account

Greetings<br> <br> My contract expired in February 2015. I requested that my contract be cancelled when it ends. Now in June 2015, they say I skipped a payment of R43 in May 2015. when I call customer service line, they say there was an outstanding amount of R78 in February 2015. <br> <br> Why is it only showing now, 3 months later?<br> How do I have outstanding amount if I was paying by debit order?<br> Why are the amounts different from credit record?<br> Why did Autopage call me to let me know I have outstanding amount?<br> <br> I have been Autoapge customer since July 2012 and never skipped a payment.<br> <br> I request this skipped payment to be removed from my credit records.

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Replies (1)
Autopage
Autopage's reply17 Jun 2015, 14:04
Official
Hello kealeboga88,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage