LG
LARRY G

1 reviews | Active since Mar 2014

07 May 2015, 22:02

Getting ********** with data bundle

I have been a client of autopage for 15 years.My cell phone bill is on an average of r600 a month.On discovering a message sent to me to say that my unbilled calls is R2700. I was in absolute shock,as I hardly use the phone and it can be seen by my average spent.The first phone call I made TO Autopage I was told your balance is nil .I said to the consultant on Mon,then why was I sent a message to say my unbilled calls is R2700 he said he is not sure.I then phoned the following day again,and I was told oh its your network MTN as you have used 2.3 gigs of data.in a space of 5 days,which I normally use an average of 350 megs a month.I then get told its a charge from MTN that they charging you R2700 for 2.3 gigs of data,which is also strange as I used applications on wi fi.How can it possibly be that MTN can charge me R2700 FOR 2.3 gigs of data,when you can buy 10 gigs of data for R600 and I get told by Autopage you owe us r2700.It is disgraceful and a total ripoff that I must just pay a bill of this amount.I certainly hope that this issue gets investigated as a matter of urgency,as its impossible that from a monthly average of R600,i must now pay a outrageous amount.

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Replies (1)
Autopage
Autopage's reply08 May 2015, 11:52
Official
Hello department,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,