CM
Celeste M

1 reviews | Active since Feb 2014

17 Feb 2015, 16:21

GEEN DIENS!!! NO SERVICE

****PIEST COMPANY IN SOUTH AFRICA FOR SURE !!!<br> 1. IN JUNE 2013 I MOVED MY DEBIT ORDER FROM ONE ACCOUNT TO THE THE OTHER, IN DECEMEBER THEY FINALLY SAW THE LIGHT, DEBITED MY ORDER WRONG AMOUNT , SO THEY ACTUALLY OWE ME MONEY,DIDNT MAKE A FUSS, CALLED MY BRANCH WHICH IS IN DELAREYVILLE, THE GUY SORTED IT.2.MY PHONE CRASHED ON CHRISTMAS ON HOLIDAY,SEND MY PHONE IN FOR REPAIRS WAITED A FREAKN MONTH,GOT IT BACK(REFURBISHED) TRIED TO TURN IT ON(ITS NOT WORKING),CALLED CUSTOMER CARE,I WAS TOLD TO BE SEND ANOTHER REFURBISHED MODEL.BRANCH MANAGER IN DELAREYVILLE SAID THEY WILL CALL ME(AUTOPAGE)ITS TUESDAY I HAVENT HEARD JACK FROM THEM.NOW I AM PAYING FOR THIS PHONE MONTHLY,AND I AM NOT USING THIS PHONE.DID THEY TEST THE PHONE BEFORE SENDING IT OFF?NO!!I SEND THE PHONE BACK TO THE BRANCH TODAY(AS I MOVED A 1000KM)FROM MY BRANCH.I HAD TO GET IT COURIERED HERE AND BACK(ON MY EXPENSES)SO HOW LONG WILL I WAIT NOW?THIS COMPANY HAS TO CLOSE!THERE IS NO COMMUNICATION BETWEEN THEM AND THEIR CLIENTS.NO SERVICE.NOTHING.THE REPORT ON MY CRASHED PHONE SAID:\PHONE IS IN GOOD CONDITION"I WANT A NEW HANDSET OR TO UPGRADE NOW.PATHETIC SERVICE!THEY SHOULDNT EVEN TRY TO CONTACT ME NOW AS THEY DIDNT EVEN TRY"""

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Replies (1)
Autopage
Autopage's reply18 Feb 2015, 10:48
Official
Hello Celestemorkel81,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular