Fustrated

I received a bill for over R 12000 on data charges for April and May. As Autopage is my service provider I emailed them requesting details from my Msisdn so that this billing can be justified. I received a email back saying that it could take up to 8 weeks to retrieve the information. It has been 12 weeks and I have still not received a response from Autopage but I am expected to pay this account. What is so annoying is that I have 3 accounts with them and because one is in dispute they suspend all my accounts. I have sent numerous emails but all I get in return is a reference number and when I follow up I get another reference number. Today I sent a email to one of the directors Mrs S van Rensburg only to receive back a reference number again.<br> <br> Can you please help