Frustrated and dissapointed

I had upgraded my contract over the phone for a Tab 7\. The wrong colour was sent to me . I called in the same day and reported it. The 2nd consultant arranged for a pick up & said that she would get the 1st consultant to call me back as he attended to my inital upgrade and arrange a delivery urgently as I needed it within the week. A week later and no call. Today after over 5 calls and a request to speak with a manager no one was able to help me. They refused to allow me to speak with a manager and No one has called me back yet.<br> <br> <br> <br> <br> I have asked the last consultant to cancel my upgrade and will cancel my contract with them. Extremely dissapointed in the service with the Altec Autopage call centre"