JL
Jennifer L

1 reviews | Active since Jun 2015

17 Jun 2015, 08:16

********** transactions

I had a CellC 12month contract with Nashua. This expired end October 2014 and I had completed paperwork to say I did not want it rolled over as they had done the year before. <br> Autopage took over the Nashua contracts in November and have been billing me ever since for a contract I do not have. <br> I have emailed full details and proof several times including to the person named above. I have spent hours on the phone. I have had to travel to my bank to get charges reversed and block their debits (bank charges involved). They have never once responded with any information or reassurance that they will deal with the issue. I have had emails saying 'task closed' however!!!!<br> The last time I called somebody actually said 'the customer is correct - she does not have a contract with us' and I was assured it would all be sorted out.<br> On Monday evening an sms from my bank showed Autopage had debited my account with R693!<br> I sent them an email with my bill for time etc.

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Replies (1)
Autopage
Autopage's reply17 Jun 2015, 14:09
Official
Hello knp,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular