1 reviews | Active since Aug 2015
********** International Roaming billing
Altech Autopage has **********ly overcharged for data usage whilst travelling abroad, Thailand - period 21 - 28 February 2015. <br> <br> My mobile device, Samsung S3, reflects that my data usage over this period which users can select via their mobile device was 6.16MB. According to Autopage, my data usage for the same period is 391.91MB... ****************! <br> <br> I logged a complaint with a staff member at Altech Autopage, Siyabonga reference number # 609747 on 13 March.<br> <br> I was advised by Siyabonga that I would get a reply from Autopage within 2 - 24 working hours about this dispute which didn't happen.<br> <br> I advised Siyabonga that I will be blocking Autopage's account with my bank until this dispute is resolved. <br> <br> I requested a breakdown of the data usage which I have still not received as of 3 August 2015. <br> <br> I received an email from the service department from Altech Autopage on the 15 April stating that this matter has been closed without any explanation to what actually happened. To date, Altech Autopage is still trying to deduct money off my account for the bill of 391MB usage!!! I will not be bul**** into paying a ********** account. I will be taking this matter legally and to the press.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
