*****ulate account open on my name

After expiring of my contract, someone in the shop upgraded the contract. I learn about this after receiving an invoice. The account was upgraded at Autopage centurion mall. I was showned me the contract and the copy of the ID of the Person upgraded the contract. It was evidents they show me the contract and ID which was clearly not mine. I submitted affidavit to Hendrik who promise to log a call with their ***** unite. When I call the customer care, they indicated that no ***** case was open, I must contact the shop. I went to the shop on 29 April 2015, I was referred to the administrator, who indicated that its a first time hearing about this. The Areas manager was called but never return her call back. The admin shop call the autopage head office for assistance they said she must forward the details. Today I call customer care, they say I must complete their affidavit, and must not contact the shop as they may have *****ulated the account themself. <br> It is not fair that the shop keeps on sending me from post to pillar and no one clearly knows how to help me.