***** on Account

I have an account with Altech Autopage - account no. : 1.***1. On 3 November 2015, by checking my bank statement, I realised that Altech Autopage had deducted an additional R500.00 off my debit order - WITHOUT MY KNOWLEDGE OR CONSENT. I contacted them on 4 November 2015 to try and find out why the additional monies had been deducted. I was told that I had renewed my contract telephonically for an additional two years, and also that I had taken out an additional contract for an iPad, which was the additional R500.00 being deducted. I explained to them that I had never renewed my contract or taken out a contract for an iPad and that this was ***** on my account. I asked the consultant to investigate and to get back to me asap as I needed this sorted out. I was assured that it would be investigated and that they would revert asap.<br> <br> It is the 1st of December and nobody from Altech Autopage has been in contact with me, either to follow-up or to sort out my complaint. I have been forced to stop my debit order with them as I am not willing to pay for something that I did not purchase from them nor for a contract that I did not renew.<br>