***** Incident

In February 2015 i lodged a ***** incident with Estie, as my car was broken into and my belongings were taken of which my ID document was part of. Someone then opened an account using my details. Estie then sent me all the ***** Incident documents to complete which i did and sent it to her. She then confirmed receipt of all documents and said that the documents have been sent to the ***** and Risk Dept. i then sent a follow up e-mail in July as there was no feedback given. In September i then called the help desk to find out the status of my request as this is having a bad impact on my credit rating. i was sent from pillar to post and no one could give me an answer. Its been 7 months and the issue is still not resolved. worst is that the account is further in areas. I've been sent from Legal department to ***** and Risk so many times without any clear answer being given.... absolutely shocking service in terms of resolving this issue.