FOURTH MONTH - HAVE NOT RECEIVED MY DEVICE

I submitted my SAMSUNG GALAXY TAB at Polokwane office on the 5 May 2015 for repairs. I was under the impression that my TAB was covered on the insurance that I am paying with FINRITE. The consultant who was helping me never told me that the TAB was not covered instead he took the TAB and booked it in for repairs. <br> <br> Since then I have made endless follow ups with Atech Autopage Polokwane, Altech Autopage Johannesburg and FINRITE INSURANCE to no success. I have spent the last 4 months without my TAB, can someone please help me out. I need my TAB back as soon as possible!!!!