Follow-up to previous report

I would like to write a follow-up to my complaint of 30 June. I had initially thought that the service I received from head office was excellent but that didn't last long. The retentions consultant Josh had informed me that I would be refunded my R150 fee and asked that I email my proof of payment to Marcus, another retentions consultant. Having emailed Marcus, I was told that it would not be possible for him to refund me the R150 and I should speak to Josh again and let him know what happens. I phoned Josh again on 30 June but he was busy on a call so I left a message and was assured that he would call me back - nearly a week later I have still not received a call. Firstly I am appalled that I am the one that is expected to do all the running around to get this issue sorted, especially given the fact that it started because of an error on Autopage's side. Secondly that there is such a disconnect with policy that I get a different story depending on who I speak to - despite the fact that they work in the same department. <br> on 1 July I did receive a generic response from Autopage to my complaint saying that they will be in touch but again I've heard nothing.