Follow up to Incorrect billing posted 29 July!

I logged my hello peter complaint on the29th July regarding the incorrect billing,I had prior logged a complaint with Autopage on 15th July.As normal I received a std message stating they will be in contact shortly,to which I received a call yesterday from an incredibly rude lady Nompilo Nzuza stating that the billing is correct but she cannot tell me why or even substantiate the billing-I then stated wow over 3 weeks since my initial query and still no answers but you CAN say the billing is correct??She then goes on to remark 'what query im only responding to your hello peter complaint and as per the BIS terms the billing is correct'.When asked whats the difference between my last 2 yrs billing vs the last 2 months she cannot tell me but make no mistake,the billing is correct.WHAT A JOKE!THE BREAKING POINT IS HAVING THIS ARROGANT LADY WHOSE SUPPOSE TO BE PROVIDING A SERVICE ADDRESSING ME WITH AN ATTITUDE,NO WONDER AUTOPAGE CANT GET THEIR INVESTIGATIONS RIGHT LOOK AT THEIR STAFF!The cherry on the top,I called HO only to discover the query I logged on the 15th has not been touched yet let alone acknowledged!Again I was promised a call by COB YESTERDAY 10:30 STILL WAITING! DISGUSTED!