RF
Rose F

1 reviews | Active since Aug 2013

22 Apr 2015, 13:52

Fed up. Simply Fed-up.

I have had a contract with Nashua for years. My account had been taken over by Autopage after Nashua was liquidated.... that being done with absolutely no communication. Having said that. My debit orders are being carried over and transacted in multiple amounts. for e.g. Dec- Feb in one month, No debit order was transacted in March, two were done in April. My numbers are suspended repeatedly - costing me hundreds of Rands in airtym to get re-connected. e.g. I was suspended on Monday, called at a cost of R120, line was opened after verifying receipt of payment...was suspended again the next day, yet again over R60 at my expense to re-connect - and can you believe it? suspended again the next day. This is becoming ridiculous and unacceptable. Managers are always in meetings, there is no call-back service, we are forced to stay on the line at our expense even though we have not defaulted.<br> As far as I'm concerned, this contract had been breached. Please advise asap.

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Replies (1)
Autopage
Autopage's reply23 Apr 2015, 09:58
Official
Hello RoseF,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage