LM
Larushka M

1 reviews | Active since Dec 2013

12 Oct 2015, 16:34

FAULTY DEVICES SAMSUNG S6EGE 's

First S6 EDGE replaced within 7 days due to faulty handset<br> This brand new 2nd Samsung S6EDGE replacement phone broke beyond repair (as per samsung service centre) within a few months of normal usage<br> Advised by Samsung service centre to not replace device with another S6edge as they have received many client complaints and returns, but to rather opt for Galaxy Note 5 as price similar.<br> Took more than month to arrange a new replacement device, only to be contacted by Samsung to collect another S6Edge. This is against the verbal agreement AND contract is paid monthly to Autopage, but now working DEVICE? Senior staff was informed, but to no avail. Samsung offered another S6 EDGE I will not accept a 3rd S6 Edge as the device is not reliable and I run a business from my phone. I have provided options that would have suited us both via email several times, but to no avail. Autopage Copied and Advised, but no assistance received in this matter. Client for more than 17 years with multiple contracts. Can this be resolved between AUTOPAGE AND SAMSUNG PLEASE<br>

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Replies (1)
Autopage
Autopage's reply12 Oct 2015, 16:38
Official
Hello Larushka,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage