Faulty Device Claim Handled Poorly

I recently purchased a BlackBerry Bold 9900 through [URL Removed] which was delivered within the promised time frame. I charged the device and when attempting to power it on, it didn't. I then called the customer service line, and they came to collect it within 2 days with the promise of replacing it in a couple of days. <br> <br> I was under the impression that after they have verified my complain, they would send another device immediately. But that was not the case. It took 6 excruatiating weeks of going back and forth with customer service. When I finally collected the device, the reason I was given by one of the staff members was \We do not check the devices