False information

I have an existing cellphone account with Autopage. My cellphone is broken and i can upgrade in 2 weeks so i took a chance and called the customer care line to find out if i could upgrade early and spoke to a guy called Bulelani.<br> He informed me that i could go to an Autopage shop and go 'upgrade' my phone, but that the sim card that came with the new phone would then only be activated on my upgrade date. <br> When i got to the store i was informed that this was false information and that it could not be done. I then proceeded to contact the customer care line again, but obviously then nobody knew who Bulelani was.<br> Honestly very disappointed, not so much with the fact that i couldn't upgrade but more with the fact that you cannot even trust customer care anymore.