Failure To Terminate Contract

On Friday 29 January, I app**** AND Paid R210 cancellation fee for a premature termination of my contract, to be converted to prepaid there after, at the Northgate Autopage. The contract was scheduled to end on the 7 February. <br> <br> Everything was signed, entered, and sent by the staff at the store, to be processed by the head office. With the cancellation fee debit note also been issued and supposedly processed. <br> <br> Over 72 Hours later, the matter has still not been addressed, even after the staff at the Northgate branch had tried to escalate the matter. With them informing me that the head office had stated the the termination and porting only to be done on 7 or 14 February (They are not even sure which date). <br> <br> Why is a SIMPLE Premature Contract TERMINATION so complex to the people trying to execute it? <br> <br> I would like my R210 that I paid to cancel the contract to be refunded to me in Full, AND my contract TERMINATED, AND to be converted back to PREPAID on the last day of my contract, 7 February. <br> <br> Can this simple request be dealt with accordingly, WITHOUT any further problems?