Failure to Provide Proof of Usage since March 2015

Good Day<br> <br> I received a bill with a ridiculous amount of R6500 which I immediately queried. I recieved confirmation that it was an error and all was well. Some time after is amount was appearing in my bills again. I thereafter call the Client Services Centre for a proof of expenditure which they promised to forward to my email which I failed to receive a month later. I sent numerous mails to Client Services and Priorities where they would acknowledge receipt and then close my query without any communication. It is almost a year later and I am still querying monthly and recntly discover that I am handed over to some VVM company ***) who since promised to provide me with this proof 8 March 2016 without and avail. <br> <br> I failed to get a student loan due to Autopage 'sdisservice and failure to provide clients with information. I am still paying monthly as I o still have a contract with them even if they have cut me off. How much longer must I wait while paying a service im not receiving while relaxed staff ignore our pleas.<br> <br> I have a right to a good name and it is being violated by Altech. Please help as I need a lawyer to perhaps intervene so I can compel the to be transparent.