Failure to provide core service

Wanted to do a port of my cell phone from MTN to Vodacom and also from personal account to business. All documentation submitted almost 4 weeks ago.<br> According to shop assistant the port would have taken place within 36 hours after I paid for the new SIM card and got the handset on 30 January 2016.<br> I had to follow up (no progress feedback from them) as nothing happened. Eventually matter was escalated to shop manager, Willy.<br> Following up with him 3 - 4 times per day for past 3 days but no response. According to him the matter is with Head Office and not in his hands. Promised was made that it will be done yesterday/last night. This morning still no progress!<br> There is absolutely NO urgency from anyone in Autopage to assist with the matter. I have been extremely patient and allowed ample opportunity for them to correct it and provide proper service!