1 reviews | Active since Jun 2010

01 Aug 2015, 09:20

Failure to load data after more than a week

I've been with autopage for almost 6 years and i must say this time around they're just treating me like **** irrespective of being a loyal customer. I got a Vodacom data contract just recently and my data sim was delivered quite quickly. But then quick delivery is useless in this regard because I'm still not able to use the SIM card and it's almost 2 weeks. Firstly it took forever for the SIM to be activated. By the time it worked there was no data and now it's August and there's still no data loaded yet I supposedly signed up for a 2GB package. I get weary of calling their call centre because I 've already called a lot of times previously with no help. And the agents in that department can be very patronizing and condescending. All I'm saying Autopage is since you are failing dismally to deliver good service to your loyal customer, then cancel this stupid contract then. I'll buy my own data because i am just not getting any joy whatsoever from this package. And I can't as your customer BEG for service that you must PROVIDE to me since I'm the one paying. I even regret upgrading my other contract with you coz I feel like I'm going to be stuck with MEDIOCRITY for 24 months!

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Replies (1)
Autopage
Autopage's reply03 Aug 2015, 11:11
Official
Hello charity1,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage