Failure to follow up on previous complaint

I have already complained about Autopage not porting my cellphone number onto my contract as requested. This has still not been rectified since January. I have called them repeatedly but am shrugged off. My account is suspended on the 17th of every month even though all is in order and no-one can tell me why. Now I have requested a second phone on the same account week. Again a Sony Experia Z3 Compact on a Mychoice 100 with 100 minutes, 200 sms and 300mgs data for R429.00 per month which they promised last week. I have heard nothing further. What is wrong with these people?