FAILURE TO DELIVER PROPER CUSTOMER SERVICE

Requested an early settlement figure on my contract so that I may pay same up and never have to deal with the incompetence that Altech has displayed on several occasions over the past two years! Firstly, it is a mission to receive per email any settlement from Altech, then they send it per sms but does not reflect any banking details. Eventually I received the details, made payment and faxed the proof per fax. Obviously nobody will respond to advise that the proof has been received. With no choice, I had to call into the call centre to find out whether it has reflected, after which I was advised that it was not received and was requested to send per email. I sent it per email with no response as to the procedure going forward. I had to call in again, two agents advised the amount reflects, transferred to a third agent, all of a sudden I had a different identity and had to restate my case for a third time. Why is the process of obtaining feedback with the process going forward so long winded and why do I as the client have to follow up on the process? Surely once an amount is paid to Altech they should contact the client? Not the first major issue experienced with Altech!!