FAILURE TO CONVERT SIM TO PREPAID

Prior to my contract expiring, I had contacted Autopage asking them how to go about cancelling my contract and keeping my number on prepaid. I was told to email or call them one month before the contract expired. As per their request, I had emailed a request to cancel my contract and keep my number on prepaid. I received no feedback whatsoever related to my request. On the 17th of August 2015 I checked my cell and had no network all morning. That afternoon I went to Autopage in Estcourt to query what was the problem and they had told me that my contract was cancelled and that the number is in the process of being converted to prepaid. The lady had said that it would take 3 to 24 working hours for the conversion to go through. 3 days later I had called and they told me to check with cell c as they would provide me with the number and sim card. I had called cell c who after transferring me around the world, eventually said that they cannot pick up the number on their system and that I should call Autopage. Autopage gave me the following ref (818583) and said they will get my number as the request was sent to the manager. I'm still waiting for my number. No feedback has been received