Failure to close my account!

16 April 2016 I requested my account to be closed (mobile number: ***) via their website. *** was issued. They decided to respond on 28 May 2015 telling me request has been loaded for 14 June 2015? I responded on 9 June asking them why if I ask for cancellation of a contract (which is has been running for more than 24 months) they can only action is 2 months later? I asked who is going to pay for the monthly fees? I asked where is the money going for the \device"payment as the device is now paid off? I want it refunded. To date (typically Autopage) I have not had a response"