Failure of client service

I have done an internal port between Cell C and MTN more than 2 week ago at the Brooklyn autopage. I have spoken to the sales person daily to get a connect as my number has been out of order for the past 2 weeks. I have been to the shop 5 time and have rica my number more than 6 times. <br> <br> The sales person only tells me that he has submitted it to head office and that head office will have to speak to the networks. My question then is way to they have branches if they can not do any thing. They have fail on a conditions of the contract but they tell me that i cant end my contract. They can break the contract and we just have to pay more or take it, but if we break the contract then they we still have to pay!! how is this possible?<br> <br>