FAILING TO RETURN A LAPTOP SENT FOR REPAIRS

TO WHOM IT MAY CONCERN<br> Please refer to my query dated 13th October below. I'm still battling with my laptop tried to follow up this morning with Autopage and the shop but I've been told that it will take 6 to 8 weeks because it was uploaded as a new repair and at the shop I was told that there's nothing they can do. I mean it was their fault from the beginning, why I have to wait for another 6 - 8 weeks. PLEASE HELP<br> <br> I sent a laptop for repairs to Altech Autopage South Gate Shopping Mall on the 21 July 2015 (TO REPLACE THE BOTTOM COVER) which was damaged, the laptop was working perfectly only the cover were to be replaced. I submitted the documentation proofs but to my surprise I was asked to send them again and I did. I was asked to come to the shop to sign papers for insurance since It is insured of which I did on the 2nd of October 2015 BUT up until now I haven't received the laptop instead today I was requested again to sign the insurance papers and I refused. I've been sent from pillar to post by this company and they are billing for that laptop which was meant to help my child at school and I don't have it and he is struggling. PLEASE HELP